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Your Digital Marketing Autopsy: Surviving the AI Era with Kasim Aslam

16 ideas de marketing sacadas de «Your Digital Marketing Autopsy: Surviving the AI Era with Kasim Aslam», de Perpetual Traffic. Sobre todo de retención y…

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Diferenciación mediante acciones que no escalan frente a la comoditización por IA

Retención y relación con el cliente

Cuando la inteligencia artificial automatiza la creación de embudos, anuncios y secuencias de email, el verdadero foso defensivo de una empresa se traslada a lo que las máquinas no pueden replicar: contacto humano directo, atención al cliente personalizada, llamadas telefónicas y relaciones profundas.

All the things that we used to be able to do to build a business and flip it just got automated. So everything that we used to do that could provide, that could eke out a little bit of money and a little bit of EBITDA just got automated. It's dead because it's ubiquitous. The only thing left are the things machine can't do. Do what doesn't scale. Talk to people. Answer your phones. Reach out to customers. Have customer success representatives. Like do the things that don't scale. And that's how you build a business of, quote, incalculable value. It means that you have to find the things that…

Escúchalo en el minuto 20:58

Escalar anuncios aceptando rendimientos decrecientes para maximizar el beneficio neto total

Medición y experimentos

Muchos anunciantes frenan el presupuesto publicitario cuando el retorno sobre la inversión (ROAS) o el margen porcentual comienzan a descender tras superar el pico de eficiencia. Sin embargo, los rendimientos decrecientes siguen siendo rendimientos positivos: aceptar un margen porcentual menor a cambio de un volumen de negocio sustancialmente mayor produce un beneficio neto absoluto y un valor de empresa superiores.

And so what people will do is they'll build advertising mechanisms until they reach the apex of return. And then as I spend more and more and more and more, 10 drops to nine, drops to eight. And what they do is they back up because they're like, oh, we're losing efficiency. He goes, diminishing returns are still returns. So here's what they're doing is if you picture a bell curve in your mind, they're, they're building the first half and then they're stopping at the apex. When there's a whole second half, which is literally by definition, by mathematical definition, double. It's, it's, you…

Escúchalo en el minuto 11:11

Maximizar el canal que ya genera ventas antes de abrir nuevos canales

Canales de adquisición

Para escalar un negocio existente por la vía de menor resistencia, se debe identificar exactamente qué acción o canal específico generó ventas comprobadas y duplicar la apuesta en él, evitando dispersar esfuerzos en nuevas plataformas solo por seguir tendencias.

But it's like the operative question is what's working right now? And there's usually something that's working. If you have a business where somebody is actually buying your stuff, that's proof of concept that what you actually have, the world wants. And I find the most logical and quite honestly simple and simplistic question is what are you doing right, right now? And it's like, just do more of that. But your thesis is very much in alignment with like path of least resistance. Hey, if YouTube ads are working for you right now. Hey, you know, you have an influencer who was doing something…

Escúchalo en el minuto 8:51

Asegurar y validar la fuente de tráfico antes de lanzar un nuevo negocio

Investigación de mercado y cliente

Antes de crear un producto o negocio, es crucial identificar primero una fuente de tráfico preexistente y desatendida en lugar de inventar un producto que requiera educar al mercado desde cero, evitando que los costos de adquisición superen el margen operativo del producto.

And what I found was, as often as not, traffic costs more than cost of goods, cost of service, fulfillment, OPEX, sometimes combined. Traffic would almost always be more than their net profit. So you're paying Meta $20 for the thing you're making $19 on or less, which means you work for Meta or you work for Google or you work for Amazon, you work for the traffic store. But my thesis is I will not start a business if I don't know where the traffic's coming from first. And so I look for pre-existing pools of traffic that are being underserved or not served at all. That means you have to go…

Escúchalo en el minuto 6:50

Creación acelerada de herramientas interactivas y lead magnets mediante programación con IA

Conversión

El uso de herramientas de IA generativa permite desarrollar en cuestión de horas MVPs y activos de captación interactivos (como calculadoras de valoración o herramientas de matching) que antes requerían presupuestos elevados y meses de desarrollo técnico.

If you've studied vibe coding at all. I watch my business partner, Yvonne, create things that I swear to God would be about $200,000 for an MVP. He does it in a couple of hours. He created a matching tool for our EA agency. He's created these amazing lead magnets. He created a business valuation tool. And he does it in a couple of hours.

Escúchalo en el minuto 23:05

Evitar extrapolar las métricas de retorno de un canal publicitario a otro

Canales de adquisición

Esperar exactamente el mismo multiplicador de retorno en una nueva plataforma publicitaria (como Google) respecto a una existente (como Meta) es un error. Cada canal tiene mecanismos, niveles de intención, predictibilidad y curvas de rendimiento independientes que deben evaluarse por separado.

The other thing that people do is they realize like, oh, in meta, I'm getting a one to 10 return. So then they go to Google and they try to get their one to 10 return. And it's like, dude, they're two different things. Completely different things. They're two entirely different mechanisms. So meta may have a better return, but maybe Google has more longevity or more predictability or, you know, a easier off on lever. So every mechanism, one, needs to be seen all the way through to the end of the bell curve. And two, needs to be treated as though it's unique because, massive surprise, it is.

Escúchalo en el minuto 12:44

Priorizar la resolución y la experiencia del cliente sobre el margen inmediato para ganar lealtad

Retención y relación con el cliente

Sacrificar margen transaccional a corto plazo mediante un servicio al cliente resolutivo y sin fricciones genera un valor de marca incalculable, asegurando la retención absoluta del cliente y la recomendación boca a boca a perpetuidad.

And it was like they just earned this place by doing these things that are incalculable in their value. Like that was never go anywhere else. They didn't make a dollar, a pound off of you. But all of that work was done back so that you're now sharing that story in perpetuity. And I think a lot of that's like we don't do anymore. We are just so like you said, so hyper focused on the margin that in the past, when I think of granted, I just watched Gilded Age. Like you think about all these beautiful structures where people invested into the aesthetic of the building, when people invested into…

Escúchalo en el minuto 32:51

Priorizar la resolución y la experiencia del cliente sobre el margen inmediato para ganar lealtad

Retención y relación con el cliente

Sacrificar margen transaccional a corto plazo mediante un servicio al cliente resolutivo y sin fricciones genera un valor de marca incalculable, asegurando la retención absoluta del cliente y la recomendación boca a boca a perpetuidad.

And it was like they just earned this place by doing these things that are incalculable in their value. Like that was never go anywhere else. They didn't make a dollar, a pound off of you. But all of that work was done back so that you're now sharing that story in perpetuity. And I think a lot of that's like we don't do anymore. We are just so like you said, so hyper focused on the margin that in the past, when I think of granted, I just watched Gilded Age. Like you think about all these beautiful structures where people invested into the aesthetic of the building, when people invested into…

Escúchalo en el minuto 32:51

Priorizar la resolución y la experiencia del cliente sobre el margen inmediato para ganar lealtad

Retención y relación con el cliente

Sacrificar margen transaccional a corto plazo mediante un servicio al cliente resolutivo y sin fricciones genera un valor de marca incalculable, asegurando la retención absoluta del cliente y la recomendación boca a boca a perpetuidad.

And it was like they just earned this place by doing these things that are incalculable in their value. Like that was never go anywhere else. They didn't make a dollar, a pound off of you. But all of that work was done back so that you're now sharing that story in perpetuity. And I think a lot of that's like we don't do anymore. We are just so like you said, so hyper focused on the margin that in the past, when I think of granted, I just watched Gilded Age. Like you think about all these beautiful structures where people invested into the aesthetic of the building, when people invested into…

Escúchalo en el minuto 32:51

La presencia física y el contacto en persona como factor diferenciador en la era de la IA

Marca y posicionamiento

En un entorno donde la inteligencia artificial y las herramientas digitales avanzadas están al alcance de todos, la disposición a reunirse y atender a los clientes en persona se convierte en la principal ventaja competitiva para generar confianza y cerrar ventas.

You know, when the whole world has a trillion dollar supercomputer at their fingertips. The only key differentiator between everybody else and you might be that you're willing to come show up at my house or my office and talk to me about the damn thing. You know, and I really think that's worth leaning into. And I just as we're talking about, like the biggest thing I think people are doing right now that can help you wherever you are is to meet people in person. People are using chat GPT for therapy and relationship stuff, but you can't replay relationships in person.

Escúchalo en el minuto 30:20

Construir ventaja competitiva ejecutando prospección manual y no automatizable

Canales de adquisición

Asumir los procesos de contacto directo y prospección artesanal (persona a persona) crea una barrera defensiva sólida frente a la competencia, ya que la mayoría de los competidores intentan automatizar y evitan el trabajo pesado y manual necesario para personalizar.

But this new process that we want for outreach, which is something that's very, very challenging to do. Everyone wants to automate it because it's a lot of gritty work. You're creating a moat because you're doing all the stuff that nobody wants to do. You're shoveling the shit that no one else wants to shovel. And if you can figure that out in your business, it's like, you've got an insanely competitive advantage. But you probably still won't because there's always going to be that human element in there. Because it's in our case, it's a lot of personalization. It's interactions between like…

Escúchalo en el minuto 25:16

Compensación entre porcentaje de margen y volumen de beneficio neto al escalar

Medición y experimentos

Aceptar márgenes netos porcentualmente más bajos al escalar un negocio suele generar un beneficio neto total significativamente mayor en términos absolutos que mantener márgenes altos en una escala reducida.

But a million dollar business at 40% net and a $10 million business at 20% net. I've, you know, let's do that math. That's practically quadrupling your net profitability. And you're still at a much lower margin.

Escúchalo en el minuto 15:57

El valor principal de las conferencias presenciales proviene del contacto directo entre ejecutores

Canales de adquisición

El mayor retorno de asistir a eventos presenciales no radica únicamente en lo que se expone desde el escenario, sino en las relaciones, ideas y acuerdos comerciales que se generan al conectar con otros asistentes que están ejecutando activamente en el sector.

And by the way, in-person conferences are exactly what we're talking about here. The best ideas, the best relationships, the best business deals I've ever made are in-person and usually at events. bought tickets and people I know that are speaking, the people you sit next to at the events, like, you're talking about some of the greatest deals. do know all the speakers, the speakers are doers, but the people sitting next to you are also doers. So you end up learning more, not just from what you're hearing on stage, but what you're learning from other people that are sitting next to you…

Escúchalo en el minuto 37:56

El valor económico acumulado del capital de marca y el goodwill

Marca y posicionamiento

Los resultados masivos de ingresos rara vez ocurren de la noche a la mañana: son la monetización de años de acumulación de 'brand equity' y aportación de valor, activos intangibles que, aunque no se pueden medir en un embudo a corto plazo, generan lealtad e insensibilidad al precio.

He made $105 million in seven years. He cashed in on the most potent repository of brand equity I've ever seen built by any human in the digital sphere. He gave and he gave and he gave and he gave and he did it 50 times a day for seven years. And then seven years, in seven years, he said, hey, I have this thing. which is as you're scaling up and you're losing, let's say, net profitability, you're also gaining market share, customers, diversification to client base, brand authority, visibility. Like there are things that you can't put on a spreadsheet, that you can't factor into your funnel…

Escúchalo en el minuto 17:18

La confianza y el fondo de comercio acumulado generan retornos sostenibles sin agotar la marca

Marca y posicionamiento

Acumular un nivel profundo de confianza y buena voluntad (goodwill) con la audiencia crea un activo duradero que permite monetizar de forma recurrente cobrando los 'intereses' de esa reputación sin desgastar la lealtad del cliente.

But it's like he built up all that incalculable goodwill, which then he cashed in on. But you're almost your own Federal Reserve. You're like cashing in on the interest of your goodwill. You know, it's this trust that continues to build. Apple users can't won't even fathom switching devices.

Escúchalo en el minuto 28:49

La comoditización de la IA desmantela los modelos de negocio digitales de bajo esfuerzo

Estrategia y decisiones de negocio

La accesibilidad y gratuidad de tecnologías como ChatGPT automatizan las tareas tradicionales necesarias para crear y revender negocios digitales rápidos, dejando obsoletos los esquemas basados en arbitrajes simples o modelos pasivos de trabajo mínimo.

The future of all business, all entrepreneurial endeavors isn't going to be tech-based. Tech became ubiquitous. Chachapiti's free. For everybody listening that has the Tim Ferriss for our work work dream, it's gone. All the things that we used to be able to do to build a business and flip it just got automated.

Escúchalo en el minuto 0:00

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