Dar autonomía al personal para compensar quejas sin pedir permiso genera lealtad a largo plazo

going above and beyond and so here's one tactical thing one more last tactical thing uh from my notes that I'll give you if you deal in a business that has lots of transactions high volume transactions every day what you want to do is you want to give someone a box of responsibility you want to give a box of decision-making power and so they do this in in the hotel industry and this for example if someone wakes up in the middle of the night because they smell smoke right and they come they call to the front desk they say hey I Smell Smoke I can't sleep blah that front desk person if they have…

You Made Your Customers ANGRY... Now What? · 2024 · comprobar

They legitimately love you, but they aren't telling anyone about you. What we've learned is there's the, just cause you have loving fans doesn't mean they're raving fans, raving fans rave. So, and, and it's sadly people don't tell facts. If you want them to talk about you, what we learned is people tell stories. So you have to create a story that they want to share or what we've termed a memorable That's the last year, memorable moments. And so you create these little moments that pop that are story worthy and interesting and And then, oh, again, once or twice a year for your customers, you…

Chick-fil-A's Secret to 15% Growth for 37 Years Straight · 2026 · comprobar

Eso es como algo que suma, también tiene Le dije, Puta, si hay cualquier cagazo que haya con los pedidos gástate hasta el presupuesto que nos compró el cliente, ¿cacháis? Como dale un pack extra de regalo, paga el envío de vuelta, paga el retiro, todo, inclúdele un regalo extra. Tenéis como hasta el presupuesto de el mismo pedido. Y desde el día uno yo le dije, De aquí nadie se va en esta En empresa todos salen con sonrisa. Entonces, sí, pues, hacemos mucho esfuerzo por mantener al cliente feliz y si algo no le parece o no le gustó un producto el resultado no es ya te devuelvo la plata, es…

De Abogada Frustrada a Ícono del Ecommerce en Chile - Fran del Canto - E51 · 2025 · comprobar

then we can say, all right, there are all these questions that come in. Some of these questions require approval. Okay, somebody has a bad night stay at our hotel. How much money do I normally gift them in credit? Or do I give them a gift card to our restaurant or something like that? Well, we decide that under $500 or under $1,000, under $10,000, it depends on the size of your company, under $100,000 sometimes. This person can act independently without your supervision. Now, of course, you still have financials. And at the end of the month, something looks out of whack.

If I Wanted to Create a Business That Runs Itself, Here's What I'd Do · 2025 · comprobar

And a great example of this is Ritz Carlton. They're kind of being studied as like the gold standard of customer service. And one of the things that they've got is that they give every single team member in their business an allowance of $2,000 for each incident, not each person staying in their hotel, each incident to write a wrong or a complaint that a customer has while staying with them. They don't need to get approval. They all have $2,000 as a budget to write that. And as a result of that, that just has people having the most incredible experience ever when they stay at their hotels…

17 Years of Marketing Advice in 46 Mins · 2024 · comprobar

And it was like they just earned this place by doing these things that are incalculable in their value. Like that was never go anywhere else. They didn't make a dollar, a pound off of you. But all of that work was done back so that you're now sharing that story in perpetuity. And I think a lot of that's like we don't do anymore. We are just so like you said, so hyper focused on the margin that in the past, when I think of granted, I just watched Gilded Age. Like you think about all these beautiful structures where people invested into the aesthetic of the building, when people invested into…

Your Digital Marketing Autopsy: Surviving the AI Era with Kasim Aslam · 2025 · comprobar

just the fact that you 25 of net operating income goes back to the employees like that that's outstanding when we had it it was uh everybody was pulling on the same rope every day I mean if there was gum in the seats uh the pilots who clean it up I mean the flight attendants they would crack back their break their back to help a a passenger with any need that they might

Ep. 506: How to Sell Your Business With Investment Banker Greg Smith · 2023 · comprobar

If you think that 90% of problems can't get solved for $500 or less, then give it to them. If you know that customer escalations, there's a problem with the customer, you say, hey, up to 100% of what a customer spent with us in the last month, you're able to spend on a discretionary for people who are upset. So, if someone spends $100 with us this month, you can spend 100% of their $100 to make them happy and not have a bad experience.

How to Start a Business From Nothing (Thank Me Later) · 2025 · comprobar

alternative example so um last year I went to uh Orlando for jimc con and we stayed at uh the rits and when I went to so we go in there and it's this this really nice restaurant or whatever but it took three and a half hours to eat our entire meal we didn't get drinks for like 45 minutes we didn't get the and um the manager of the hotel you know and as soon as the manager found out about that he was so upset he was like sa that day whatever and he said but that's 100% our fault he said please let me make it up to you and so for the remainder of the trip like one he comped the dinner that we…

You Made Your Customers ANGRY... Now What? · 2024 · comprobar